Training Resources
The following resources will be used by hospitals for support in
acclimating to Atrezzo, the provider portal that will be used
for the Inpatient Psychiatric Utilization Review and
Authorization process.
Atrezzo Provider Portal Training Resources
“Atrezzo” is the name of Acentra Health's provider portal, which is used by hospitals to submit utilization review requests. These case requests serve as notification of admission and will allow medical records to be received, stored, and transmitted electronically in compliance with HIPAA and other confidentiality laws.
Counties will use the provider portal to view case requests, along with all submitted documentation.
If you are a hospital who needs to submit a notification of admission for one of the counties who have already gone live with us, please contact CAReviews@Acentra.com to begin the process of registering your organization within the Atrezzo provider portal.
Hospital Training Resources
The California Psychiatric Inpatient Concurrent Review Manual, developed in collaboration with the California Mental Health Services Authority (CalMHSA), serves as a comprehensive guide for managing the concurrent review and authorization processes of psychiatric inpatient hospital services within California's Medi-Cal Fee-For-Service system. This manual, updated as of January 2025, outlines standardized procedures to ensure that Medi-Cal beneficiaries receive appropriate and timely psychiatric care while maintaining compliance with state and federal regulations.
CalMHSA Psychiatric Inpatient Concurrent Review Manual - January 2025
Key Components of the Manual:
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Introduction to Acentra Health: Provides an overview of Acentra Health's role in administering concurrent reviews, including contact information, leadership details, and organizational structure.
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Participating Counties: Lists the California counties that have partnered with CalMHSA and Acentra Health for the concurrent review program, facilitating streamlined processes across regions.
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Concurrent Review Process: Details the procedures for initiating and continuing authorization for psychiatric inpatient services, including definitions, medical necessity criteria, and regulatory compliance requirements. It also covers workflows for concurrent reviews, administrative day determinations, adverse benefit determinations, appeals processes, and retrospective authorizations.
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Atrezzo Provider Portal: Introduces the Atrezzo Provider Portal, a secure online platform for providers to submit treatment authorization requests (TARs), access reports, and communicate with Acentra Health reviewers. This section includes guidance on system navigation, security protocols, and utilization review functionalities.
By adhering to the guidelines set forth in this manual, providers can ensure that psychiatric inpatient services are delivered effectively, beneficiaries receive necessary care promptly, and all processes align with Medi-Cal policies and standards.
Module 1: Atrezzo Account Registration and Administrator Role Training Sessions
The objective of this training session is to setup your organizations account within the Atrezzo Provider Portal by walking step-by-step through the Administrator Registration process. This will include how to manage users within your Atrezzo account.
Who Should Attend: This session will be for the individual designated by each organization, who will be responsible for creating the Atrezzo account for their organization, as well as any identified admin users who will be allowed to add, edit, and remove users within Atrezzo.
If you are going to be the main point of contact for your organization, click the link below to send an email requesting a Module 1 training.
If you are unable to attend a live training, you may view it by following the link below:
Module 2: Request Submission Training Sessions
The objective of this 60-minute training session is to demonstrate how to submit a prior authorization request, upload supporting clinical documentation and viewing determination letters. The session will also demonstrate how to send and receive messages directly in the provider portal.
Who Should Attend: This session is for all hospital users who will have access to the Atrezzo Provider Portal to submit and review authorization requests and clinical documents. Hospitals may identify more than one person as an Atrezzo user and multiple staff may attend this training. Please feel free to forward this email to the staff that you want to attend this training.
How to Submit an Initial Authorization Request for Concurrent Review
How to Extend a Continued Stay Authorization Request
How to Submit a Retrospective Authorization Review
How to Complete a Saved Request
How to Change Context in Atrezzo
How to View Messages in Message Center
How to add Additional Information into a Case
How to view a Determination Letter
How to Submit an Appeal in Atrezzo
How to Manage Reports in Atrezzo
Acentra Health Report Definitions
County Training Resources
Atrezzo Enhancement Updates
Find video walk throughs of the provider portal enhancements, by date:
8/1/2022 - Enhanced Help Menu Options
7/15/2022 - Enhanced UM Case Display View & Options
Need to setup your county or hospital in Atrezzo?
We are happy to assist with next steps! Email us at CAReviews@Acentra.com.